What if... it was easy to do the right thing, and care for our patients and clients the way we would want to be cared for?

Have you shared your voice?

Your personal survey link arrives in your work email inbox on Sept. 25.
Take the My VCH survey Sept. 25 - Oct. 6 and win awesome prizes!

Click here to read a fact sheet about the My VCH Survey.

Be the voice in creating a new culture at VCH

A message from Mary Ackenhusen, President and CEO

My experience over the past three and a half years as VCH's president and CEO, has been inspiring, and challenging, in ways I never anticipated. I have been a senior leader, a patient, a daughter helping my parents to access care, and a person moved by the determination of our staff. I have also seen a struggle to get the traction we need to truly transform care.

The truth is, we are not moving fast enough and time is running out as we rapidly reach the point when our patients outnumber our providers, our acute and residential care beds are full, and we cannot provide all of the care our communities deserve. It isn't from lack of trying. And, so I returned to our True North and got to thinking...

Are we truly putting People First? And what do those words really mean?

I believe those words mean that we create an environment where everyone can do their best work and reach their full potential - both in delivering care and in improving how we care for our communities. We have inspired leaders and compassionate staff who provide excellent care despite barriers that may be out of their control. Yet, too often, our staff feel run down and frustrated with their workload, waitlists, and an inability to improve things. We are making progress, but I want to do more; I want a place where you LOVE coming to work - a place where you can deliver the best care and make a real difference in improving care for our communities. Imagine for a moment what that would look and feel like. How would it impact you, our patients, residents and clients?

Starting today, I want all of us to ask "What if...?" and be a part of creating our new future. We have the power, together, to transform our culture, look at old problems in totally new ways, and have each and every one of us feeling that VCH is truly "People First." Saying the words is not enough. To achieve different results, we need a different approach. The transformation I envision starts with our people. That means you and me.

On September 25th you will see an invitation to participate in an organization-wide survey, My VCH, which will ask about your experiences working at VCH. I am asking you to take the time to participate. Take the time to make a difference. Be honest. Your responses will help us understand how truly "healthy" VCH is and what we need to do next. The VCH Senior Leadership Team is 100% behind this and ready to work together to act on your feedback. We are committed to sharing the results by November 15th and our action plan by December 15th.

Together, let's have the courage to shift how we think and act. Let's transform our health care system and embark together on the next chapter of our True North journey. An exciting adventure that begins with "What if...?"

Mary Ackenhusen
President and CEO

Our Progress

N/A
employees have completed the survey
as of October 10th!

*If results are not updating, please press CTRL+F5.





  • V-Acute
  • V-Community
  • Richmond
  • Coastal
    • 25%
    • 50%
    • 75%
    • 100%

Vancouver Acute

Vancouver Community

Richmond

Coastal

Frequently Asked Questions

Download a document of answers to common questions about the My VCH survey. If you have other questions, please contact us

What is the "My VCH Survey"? What's different from the VCH People First (Gallup) survey?

Unlike many other employee surveys such as Gallup, the My VCH Survey is built on an Organizational Health Index which looks at nine areas that are considered key to creating a thorough picture of how "healthy" an organization is. Some of these areas include the way a company creates alignment, executes with excellence, and adapts to changing circumstances to achieve long-term success. When all of these things are working well, generally speaking, employees feel satisfied and able to do their best work - in other words, there is a "healthy" environment in place.

And research shows that the health of an organization explains 50% of its performance. This means that organizations, like VCH, need to manage their health, as well as meet short-term performance expectations in order to sustain success over time.

Why are we doing this?

As an organization we are unable to meet the growing demand for services. We are rapidly reaching the point when our patients outnumber our providers, our acute and residential care beds are full, and we cannot provide all of the care our communities deserve. And, it isn't from lack of trying. We have our True North framework and we have identified where we want our organization to be in 3-5 years in our "Future State" goals, and we have excellent people doing their best to keep up.

But time is running out - and we know many of you are feeling run down and frustrated with immense workloads. Something has to change if we are to meet service demands AND take care of our staff and physicians. The My VCH Survey will gather your observations and experience of working at VCH. It will help us identify the areas where we can make improvements that have the potential to create a better workplace environment and in doing so, also make us a more effective organization.

What are the dates for the survey?

The survey will be open from Monday, September 25th up to and including Friday, October 6th.

When and where can I take the survey?

The survey is open for participation 24 hours a day, 7 days a week between Sep 25th and Oct 6th. The survey is only available online, but can be accessed and completed from any computer with an Internet connection. It can also be completed from your home computer or tablet. Although it is available on smartphone devices such as Blackberry, iPhone or Android phones, it is not optimized for those devices and would be best completed on a computer, laptop or tablet, like an iPad.

Why should I participate?

Sharing your honest thoughts about our organization's health will help drive real change. A confidential survey is one of the best ways we have to gather the feelings and opinions of staff from across our organization with the goal of improving the way we provide care to our patients and clients - and also how we care for each other. It is an investment in our staff to ensure we have what we need to be successful in our work. There's a serious commitment by VCH's most senior leaders to seeing this through and doing something with the results. And there are prizes - contests, daily draws and a social media campaign that everyone is encouraged to get involved in!

Is the survey voluntary?

The survey is voluntary; all employees have the right to decline participation and be supported in their decision. That said, the more people participate, the greater the end impact can be. Participating in the survey allows you to express your opinions and help make a difference in your workplace, give senior leaders real and first-person insight into your day-to-day work experiences, and will ultimately help us to improve access and quality of care for the patients, families and communities we serve. We really hope you will complete it.

What do we expect to get out of it?

The information you provide in your survey responses will help us determine where our opportunities are for improvement and what obstacles are hindering our ability to execute on our priorities. It will also help identify our strengths which we will continue to build on. So if there are systemic challenges you've always wanted to address, or workplace practices you are particularly proud of, this is the time to talk about them!

Is the survey confidential? Will my responses be identifiable?

The survey is confidential and your responses are not identifiable. Each eligible employee will receive a unique link by email to access his or her own personal survey. The unique link allows you to return to your survey if you do not finish it in one sitting. Neither your email address nor any of your personally identifiable data will be connected to your responses. The survey is being administered by McKinsey & Company, an independent consulting firm with a presence in Vancouver that specializes in these types of organization surveys. McKinsey will receive your responses directly, analyze the results, and report back to us on their findings, which we will then use to create an action plan customized to our needs and your feedback. In reporting the results, only aggregates and percentages based on the total number of responses are shared. The comments provided for any open-ended questions in the survey will be grouped together with those from all other staff and randomized.


Learn more about survey confidentiality - you can print and post this bulletin in your workplace.

We already run a lot of surveys-why are we running another one?

Rather than making assumptions about what needs to change, VCH is going to gather evidence. The first step is survey. It's called the My VCH survey. Most employee surveys focus on satisfaction and engagement in isolation. The survey tool we are using (the Organizational Health Index, or OHI) does not try to do this. It looks at nine elements of organizational health to create a thorough picture of how "healthy" an organization is and allows results to be benchmarked against similar institutions. At first glance, the survey questions may feel too "business oriented," but they have been tested over 20 years and proven to be reliable in assessing the health of large, complex organizations - and in yielding meaningful action plans that leaders and staff can address together. The survey has been validated against 1,300+ surveys from other organizations and 1,300,000+ employees, including approximately 40 health care organizations.

How do I claim my prize?

1. Save the MyVCH survey completion confirmation email you received from MyVCH, which contains your unique completion code in the body of the email

2. Visit www.my-vch.ca daily to check winning codes or look for the prize-winning posters around your area

3. If your code matches one of the winning codes, forward the following information to support@my-vch.ca:

  • THE ENTIRE EMAIL YOU RECEIVED WITH YOUR UNIQUE CODE (Include date and time of email)
  • YOUR DEPARTMENT NAME
  • YOUR SITE/LOCATION
  • A CONTACT PHONE NUMBER

4. After the survey closes on October 6, 2017, you will be contacted with details on how to claim your prize. Congratulations!


Deadline Date

Prizes must be claimed by December 31, 2017.

What are the prize rules and eligibility?

When do prize draws take place?

Draws take place daily; the morning following the previous day.


How are winners chosen?

Winners will be randomly drawn from the unique completion codes generated from completed surveys. Codes will accumulate over the duration of the survey. The earlier you take the survey, the more chances to win!


Who is eligible to win prizes?

Anyone who completes the MyVCH survey and has a unique completion code is eligible to win a prize. Only one prize per code will be awarded. Prizes may not be exchanged or transferred.

Prizes

By simply completing the My VCH survey, you will automatically qualify to win GREAT prizes! Draws will take place daily, so the sooner you complete your survey, the more chances you'll have to win! You will receive an email with a unique code after you complete the survey - save this email! Your code will be automatically entered into the daily draws. Winning codes will be posted daily on this website, so be sure to check it regularly. Learn how to claim your prize here.


Click here to see a list of unclaimed prize codes.

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